Once you submit your loan package to lenders, the RealAtom platform will notify you of lender engagement. This could come as questions, document requests, quotes, term sheets, or deal room action items. We make it easy for you to stay on top of that in order to keep the transaction moving along.
Lenders might click "Ask a question" on the loan package you send them, which will open up a chat with you directly through the platform. You can provide more clarity, context, or answer around the information in the loan package you sent over.
You will see an orange dot on the chat bubble icon in the top right corner of your screen. This means that a new chat opened. To respond to chats:
Click the chat bubble icon
Select the deal with an unread notification (marked again with orange)
Select the lender's name from the drop-down
Type in a response
If you're worried about missing questions—don't be! You will receive a notification in email, text, or your browser pop-up, depending on what notification settings you have turned on.